Servers and pluginsRecommended
Spigot, Velocity, or BungeeCord: which plugin should I install?
Choose the right plugin for a standalone server, a proxy network, or a custom integration.
Help center
How can we help?
Find setup guides, revenue tracking instructions, attribution explanations, and answers to common Joinometry questions.
Recommended
Start here
Troubleshooting and FAQRecommended
Frequently asked questions
Quick answers about setup, plugins, hostnames, Tebex, CSV imports, billing, referrals, credentials, and data deletion.
Campaigns and attributionRecommended
How campaign attribution works
Understand how Joinometry connects join hostnames, campaign touchpoints, and later purchases.
All help articles
35 articles found
Servers and pluginsRecommended
Spigot, Velocity, or BungeeCord: which plugin should I install?
Choose the right plugin for a standalone server, a proxy network, or a custom integration.
Troubleshooting and FAQRecommended
Frequently asked questions
Quick answers about setup, plugins, hostnames, Tebex, CSV imports, billing, referrals, credentials, and data deletion.
Campaigns and attributionRecommended
How campaign attribution works
Understand how Joinometry connects join hostnames, campaign touchpoints, and later purchases.
Account, billing, and securityRecommended
Plans, limits, and fair use
Understand Free, Starter, and Network limits for servers, campaigns, events, members, retention, reports, imports, and webhooks.
Revenue trackingRecommended
Import historical revenue from CSV
Bring older purchases into Joinometry with templates, validation, preview, skipped rows, and import history.
Revenue trackingRecommended
Track Tebex revenue automatically
Connect Tebex webhooks so completed payments, refunds, and disputes can update Joinometry automatically.
Campaigns and attributionRecommended
Map hostnames to campaigns
Tell Joinometry which campaign should receive credit when players join through a specific hostname.
Campaigns and attributionRecommended
Create your first campaign
Create a campaign with a clear source, name, dates, spend, and status so Joinometry can organize your acquisition data.
Servers and pluginsRecommended
Entrypoint and backend servers
Understand why hostnames usually belong on your proxy or standalone entrypoint, not on backend servers.
Getting startedRecommended
Read your first results
Learn what to check first on the Overview page after your server, campaigns, and revenue tracking are connected.
Getting startedRecommended
Getting started with Joinometry
Follow the first setup path: connect a server, install the plugin, create a campaign, map a hostname, and confirm attribution.
Revenue tracking
Import a Tebex payments CSV
Use the Tebex template to import a Tebex payments export without manually matching every column.
Analytics and reports
Understand the Revenue page
Read revenue charts, payer metrics, refunds, chargebacks, comparison periods, and exports.
Analytics and reports
Understand Players and player profiles
Use player search and player profiles to understand individual journeys from first join to purchases.
Account, billing, and security
Upgrade, downgrade, or cancel billing
Learn what happens when you change plans, including immediate upgrades and end-of-period downgrades.
Account, billing, and security
Manage team members and invitations
Invite existing Joinometry users, choose roles, resend or revoke pending invites, and avoid duplicate team members.
Account, billing, and security
Export or delete organization data
Export organization data, request deletion, and understand the deletion grace period.
Account, billing, and security
Earn with referrals
Share your referral link, track referred accounts, and request manual payouts after commissions become available.
Troubleshooting and FAQ
Troubleshoot CSV import issues
Understand validation errors, skipped rows, duplicate purchases, zero-value purchases, dates, currencies, and file size limits.
Troubleshooting and FAQ
Troubleshoot missing events or heartbeat
Fix the most common reasons a server does not show heartbeats, joins, sessions, or other activity.
Account, billing, and security
Manage account sessions
Review active sessions, rotate your current session, and sign out devices you no longer recognize.
Analytics and reports
Save, schedule, and export reports
Create reusable reports, export acquisition data, and send scheduled reports when your plan includes them.
Analytics and reports
Understand cohort retention
Use cohorts to see whether players from a day, source, campaign, hostname, or server come back later.
Analytics and reports
Understand the Campaigns page
Use Campaigns to create, manage, compare, and troubleshoot your marketing campaigns.
Analytics and reports
Understand the Acquisition page
Use Acquisition to compare where players come from, how they convert, and what each source costs.
Revenue tracking
Troubleshoot unattributed revenue
Find out why purchases may not be credited to a campaign and what to check first.
Revenue tracking
Understand refunds, chargebacks, and net revenue
Learn why revenue totals can move down after refunds or disputes and how to read net revenue.
Revenue tracking
Tebex webhook events to enable
Enable the Tebex events Joinometry needs for purchases, refunds, and disputes.
Campaigns and attribution
Pause, archive, or delete campaigns
Choose the right campaign lifecycle action without losing useful history.
Campaigns and attribution
Add campaign spend and dates
Enter campaign spend, start dates, and end dates so performance metrics are easier to trust.
Campaigns and attribution
Recalculate historical attribution
Use historical recalculation when you change attribution rules or add mappings that should affect existing results.
Campaigns and attribution
Choose an attribution model
Compare First touch, Last touch, First known touch, and Linear attribution in plain language.
Campaigns and attribution
Use the unknown hostname inbox
Turn real hostnames seen by Joinometry into campaign mappings without guessing what players used.
Servers and plugins
Server credentials and rotation
Learn why server credentials are shown once, when to rotate them, and how to keep old credentials from being reused.
Servers and plugins
Install the plugin and confirm heartbeats
Install the Joinometry plugin, add credentials, restart your server, and confirm that the server is connected.