Upgrade, downgrade, or cancel billing#

You can manage your plan from the Billing page.

Upgrades#

Upgrades take effect as soon as payment approval is complete. That lets you use the higher limits without waiting for the next billing period.

If PayPal approval is still pending, the Billing page may show the subscription as pending until PayPal confirms it.

If an upgrade is pending for more than 15 minutes, then please contact support:

• Discord - Fastest response time. We expect to respond to all Discord tickets within 24 hours.
• Email [email protected] - Slower response time. It may take up to 3 days to get a response through email.

Downgrades#

Downgrades are scheduled for the end of the currently paid period. This avoids removing features you have already paid for during the current period.

Before downgrading, check whether your organization is above the lower plan's limits.

Cancellation#

Cancelling stops future billing. It does not immediately delete your analytics.

If you want to delete organization data, use the privacy tools in organization settings.

Payment details#

Payments are handled through PayPal. Joinometry does not store or receive your card details.