Troubleshoot CSV import issues#

CSV imports are easiest when you validate first and import second.

Skipped rows#

Skipped rows are not always errors. Joinometry may skip:

• zero-value purchases,
• purchases that already exist,
• rows without enough player or transaction information,
• rows outside the expected format.

Validation errors#

Validation errors mean Joinometry could not understand a row well enough to import it.

Common causes include:

• wrong template,
• changed column headers,
• invalid dates,
• missing transaction IDs,
• unsupported currency values,
• an amount that is not a paid purchase.

File size#

Keep CSV files under the upload limit shown on the Imports page. If your export is too large, split it by month or by smaller date ranges.

Browser file selection#

Your selected template and field choices can stay after validation, but your browser may require you to choose the local file again before importing.

Best next step#

Fix the first few validation errors, validate again, and only import once the preview matches what you expect.